Frequently Asked Questions

FAQs - Flights

I need to change/cancel my flight reservation. How do I do that?
Flight & Hotel Guru is a travel search engine, not a seller. We aggregate millions of flight deals in one place, however, we don’t actually sell airline tickets. To complete your flight booking you are redirected from our site to a provider’s web page. Once your reservation is complete you would receive a confirmation directly from the provider (that being the airline, travel company or agency). This means that if you need to change/cancel your flight reservation, you’ll need to touch-base with the provider directly. If you are not sure who is your provider, don’t panic, you can find this information on the reservation confirmation email or your credit card statement.
I am not sure if my flight reservation went through. How do I find out?
First, don’t panic! It might take some time before you receive a reservation confirmation email. If you are too stressed out, go ahead and contact the company you booked with directly to confirm if the reservation went through. Remember: don’t try to book again before you’ve contacted the company, because you could end up with two reservations!
What is Flight & Hotel Guru’s refund policy?
Because Flight & Hotel Guru is a search engine, not a seller, we don’t have a refund policy. Refunds are handled solely by the provider that booked your trip. Not sure with which company you booked? Check out your credit card statement and you will for sure find this information there.
Can I book a “Multi-city" flight?
Simply go to https://flights.flightandhotelguru.com and select “Multi-city” below the search bar before your perform your search. This way you will find flights with multiple legs.
Do flight prices include baggage fees?
Usually, flight fares that are found online include mandatory fees such as airport and fuel taxes. Baggage often comes at an extra cost and can be added to your ticket as you go through the reservation process.
What is “Major Airline"?
Sometimes, airlines give out special discounted rates on flights, but due to the rates being so low, airlines often wish to remain anonymous until you’ve completed your purchase. This is what "Major Airline" means.
How does Flight & Hotel Guru find such low flight prices?
Flight & Hotel Guru processes millions of flight queries monthly and displays search results from over 700 airlines and hundreds of third-party travel sites. We constantly update the lists of airlines and travel sites we work with to make sure that our users see as many available travel options as possible. So, rest assured that when you use our search engine you always get the best variety of flight prices and deals.
How do I find the best flight deals on Flight & Hotel Guru?
A straight-forward search at flightandhotelguru.com scans for prices on hundreds of airline and travel sites in seconds. All flight deals are gathered together and presented to you (our users) on the search results page. We have numerous filters available on the search result page to help you choose the best flight deal from all.
What is the cheapest day of week to buy flight tickets?
If you want to save some coin, consider shopping for your flight tickets in the middle of the week! Specifically, Tuesdays and Wednesdays are considered the cheapest days of the week to book flights. Airlines usually announce deals on Monday evening and by Tuesday-Wednesday other airlines will try to match those deals. So, If you are on a hunt for a reduced airfare, keep this in mind!
Does Flight & Hotel Guru show more price comparison options than competitors?
Absolutely! We constantly update the list of our partner airlines and travel companies we compare prices from, which means that users of Flight & Hotel Guru potentially see more available travel options than users of other travel search engines.

FAQs - Hotels

I need to change/cancel my hotel booking. How do I do that?
Flight & Hotel Guru is a travel search engine, which means that we do not actually sell hotel rooms. How it works is that we aggregate millions of hotel deals in one place. In order to complete your hotel booking, you are redirected to a provider’s webpage. Once your hotel booking is complete you would receive a booking confirmation directly from the provider (that being a hotel or travel company). If you need to make changes/cancel your hotel booking, you’ll need to touch-base with the provider directly. If you are not sure which company you booked with - check out the booking confirmation email, you must find this information there.
I am not sure if my hotel room booking went through. How do I find out?
It might take some time before you receive the booking confirmation email. However, if you haven’t received the confirmation within half an hour, go ahead and contact the hotel/travel company you booked with directly to confirm if your booking went through. Friendly tip: don’t try to book the hotel again before contacting the hotel/travel company, because you could end up with two bookings!
Where do hotel reviews come from?
All reviews that you see on Flight & Hotel Guru are from verified hotel guests. We collect guest reviews from multiple booking systems, making the Flight&HotelGuru's hotel ratings more accurate. Rest assured that the reviews we collect are 100% real and trustworthy.
How do I find an ideal hotel for my stay? How do I search for my ideal hotel on Flight & Hotel Guru?
First, go to our search form at flightandhotelguru.com/hotels and enter the city where you’d like to locate a hotel room, as well as the date you’ll need it, and number of guests that will be staying in the room. Then click the “Search” button. Search results can be filtered by by price, number of stars, available facilities (e.g. pool, gym, etc.), distance to attractions and more! Once you find the property that fits your needs, all you have to do is click on the "View Deal" button, which will forward you to the booking site that has the actual room. It’s really that easy!
Do online hotel bookings require immediate payment?
No, not always. Usually, during the room booking process you are required to leave your credit card details to secure your stay. But this is not always the case. A number of hotels allow bookings to be completed without entering your credit card details. In that case you will have to pay for your room upon arrival to the property. Overall, payment terms depend from hotel to hotel. So make sure to check them out before booking a room.
What if I have a question regarding the hotel deal on Flight & Hotel Guru?
You are always welcome to contact us if you have any questions regarding our site and services provided. Simply email support@flightandhotelguru.com and you should hear back from us within 48 hours.

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